Accountability Statement

We believe we have a responsibility, both to our donors and to the community itself, to ensure that the dollars people entrust to us are invested in ways that will produce the greatest measurable impact on lives, enabling our region to thrive. Our investment strategy unites our network of more than 120 partner agencies under a set of shared goals and ties our funding to the achievement of specific measurements, increasing our likelihood of driving substantial change in our region.

How do I know that my contribution will be well spent?
United Way rigorously studies, personally inspects and re-qualifies each organization it supports — every year. Our staff and hundreds of volunteer experts evaluate and assist funded agencies to deliver their services effectively and efficiently — by offering technical assistance and training; fiscal management and operations guidance; volunteer and board member recruitment, and much more.

We maximize your contribution.
The Better Business Bureau (BBB) recommends that non-program service expenses not exceed 35% of total expenses. United Way of Massachusetts Bay and Merrimack Valley is proud of its operating expense ratio which historically has been less than half that recommended by the BBB.